Terms and Conditions

Introduction

Welcome to the Skinfinity. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using the site. If you do not agree to these terms, please do not use the website. (Skinfinity is a trading name of Laserslim Cosmetic Services Limited registered number: 06305310)

Use of the Website

• Eligibility: Website is not age restricted, but our treatments cannot be administered if you are under 18 years old.
• Accuracy of Information: While we strive to ensure that the information on this website is accurate and up to date, we do not warrant or guarantee the accuracy, completeness, or timeliness of any information. We reserve the right to make changes to the website at any time without notice.
• Prohibited Uses: You agree not to use the website for any unlawful purpose or in any way that could harm, disable, overburden, or impair the site. You must not attempt to gain unauthorised access to any part of the site, other accounts, computer systems, or networks connected to the website.

Intellectual Property

• Ownership: All content on this website, including text, graphics, logos, images, and software, is the property of Skinfinity LTD or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
• Use of Content: You may view, download, and print content from the website for your personal use only. Any other use, including reproduction, modification, distribution, or republication of the content, is strictly prohibited without our prior written consent.

Consultation Fee

• First-time Consultations: A £50 booking fee is required at the time of booking. This fee is fully refundable if the appointment is cancelled with a minimum of 48 hours’ notice or if you decide not to proceed with any treatment. If a treatment is booked, this fee will be secured as a deposit and redeemable against the full amount.
• Subsequent Consultations: One free consultation is provided; subsequent consultations will incur a £50 fee.

Skinfinity Cancellation and No-Show Policy

At Skinfinity, your appointment time is reserved exclusively for you. To maintain fairness and ensure the smooth running of our clinic, the following cancellation policy applies to all bookings, including consultations and treatment sessions.

Notice Period for Cancellations and Changes

• We require a minimum of 48 hours' notice to cancel or reschedule any appointment.
• Notification must be given by calling the clinic directly or emailing us during business hours.
• Cancellations or rescheduling requests made with less than 48 hours’ notice are subject to fees as outlined below.

Prepaid Packages and Treatment Courses

• If your appointment forms part of a prepaid course or discounted package, failure to provide 48 hours' notice will result in the loss of that session.
• Repeated cancellations or failure to attend may result in the cancellation of the remaining sessions in your course without refund.
• Refunds are not available for unused sessions once a course has commenced, except at the sole discretion of Skinfinity in exceptional circumstances.

Late Cancellations, No-Shows, and Charges

• Appointments cancelled with less than 48 hours' notice or where the client fails to attend will result in:
  
  • Forfeiture of the deposit paid at the time of booking.
  • A £50 cancellation charge will be applied to your account.
  • You may also be required to prepay in full for any future appointments before rebooking.
• Clients who arrive late may have their treatment shortened or may be asked to reschedule. Late arrivals are considered missed appointments if treatment cannot be carried out safely within the remaining time.

How to Cancel or Reschedule

• Cancellations and rescheduling must be made by calling the clinic directly during opening hours or via email with confirmation received.
• Messages left outside of business hours will be deemed received at the start of the next business day.

Please Note:
This policy is in place to respect the time of our team and other clients. By booking an appointment with Skinfinity, you agree to the terms of this Cancellation and No-Show Policy.

New Patient – Telephone Consultation

• Policy: Telephone consultations are generally discouraged but may be helpful in certain circumstances.
• Restrictions: No telephone or virtual consultations will be conducted for anti-wrinkle or injectable treatments. 

Appointments

• Booking: All patients must provide contact details and must have read and understood the terms and conditions to secure an appointment. Appointments can be made by text, email, phone, or via the website, with online bookings encouraged.
• Medical History: Prior to your first appointment, all clients must complete a medical history form. Treatment may be declined,     if necessary, information is not provided.
• Refusal of Treatments: We reserve the right to refuse treatment where our clinician deems it inappropriate for any reason.  The clinician’s decision is final.

Payment

• Timing: Payment is due in full at the time of treatment and can be made by cash or major debit/credit cards. A deposit is required for treatments, payable via the online booking link.
• Fees: Cover the delivery of treatment, including consultation and assessment, provision of information and advice, safe treatment with evidence-based products, and follow-up appointments and aftercare advice and support.
• No Guarantees: We strive to offer exceptional service but cannot guarantee specific results and are unable to provide refunds if outcomes do not meet expectations.

Consent for Photography and GDPR

• Confidentiality: Patient information is treated confidentially in accordance with Data Protection legislation. Information will not be shared with third parties without written consent. Patients may unsubscribe from our mailing list at any time.
• Photography: Consent for photography will be requested at your appointment. Patient privacy and confidentiality will be maintained.

Patient Referral Scheme Terms and Conditions

By participating in our patient referral scheme, you agree to the following terms and conditions:

• Confidentiality: Referring a friend or family member may breach your confidentiality and anonymity, as your name will be disclosed to the referred individual to apply the discount.
• Discount: Both the referrer and the referred individual will receive a £25 discount off their next treatment. This discount is applicable only once the referred individual has completed their first treatment valued over £150. The discount cannot be exchanged for cash or transferred to another individual.
• Agreement: By participating in the referral scheme and accepting the discount, you confirm that you have read, understood, and agreed to these terms and conditions.

Complaints

• Procedure: Notify us promptly of any complaints, and an appointment will be arranged for resolution. A Complaints Policy is available on request. Unresolved complaints may be referred to an Independent Alternative Dispute Resolution (ADR) Service.

Feedback

• Importance: Feedback, both positive and negative, is appreciated and used to review and improve the quality of service. Feedback can be submitted verbally, via email, or through the clinic website.

Limitation of Liability

• Disclaimer: The website and its content are provided “as is” without any warranties of any kind. Skinfinity LTD disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
• Liability: Skinfinity LTD will not be liable for any damages of any kind arising from the use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to the use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website signifies your acceptance of the updated terms and conditions.

By using the skinfinity.co.uk, you agree to these terms and conditions. If you have any questions, please contact us for further information.

Last updated: March 2025